Where is my order?

If your order has not arrived by the estimated delivery date we’re here to help.

Before contacting us it’s worth checking a few things first. Check the tracking link we sent in your despatch email to view up to date tracking information.

Sign into your account to check we have the correct delivery information for your order and that all of your contact details are up to date.

Check with your neighbours. If you weren’t in then the courier may have left the parcel with one of your neighbours. Check in any safe areas the driver may have left your parcel, such as in a porch or garden shed.

If you still can’t find your parcel contact our Customer Service team quoting your order number.

 

How long do you take for shipping?

All orders are processed within 24 hours and shipping is 1-3 days.  We use major Australian carriers including Australian Post to ensure your order is received in the quickest time.

 

Can I return my order?

We do have a 14 day return policy.  For returns to be processed, your item must be returned in the condition you received.  You will be required to cover the postage for your item(s) to be returned.  We suggest you use tracked postage for your own piece of mind. Please visit our returns page as well as our terms page for further information.

Can I cancel my order?

We’re pretty quick at picking and packing your order, therefore we’re not able to change or cancel your order once your purchase has been confirmed. After receiving, you are welcome to follow the returns process to receive a refund.

 

Can I change my delivery address?

Once an order’s been completed we unable to change your delivery address.

 

Can I track my order?

All our home delivery orders are trackable. You will receive a despatched email with a tracking link on for your order, alternatively you can log in to your account and view the tracking in your order history.

When we send your despatched email there can sometimes be a delay between this being sent and the carrier receiving the order, as a guide please allow up to 12 hours for your order information to be visible.

 

Part of my order is missing?

We also ship our orders from two different locations. This means your order may be split across two separate consignments, and may not all arrive at the same time.

On occasions we are unable to send all of the items you have ordered. We will send you an email if you are to expect any missing items from your order so please check your mailbox. Some details may also be printed on your despatch note.

We will refund any payment taken for items not sent.

 

How do I use a promotional code?

Most promotions apply automatically at checkout.

If you have a discount code or promotional code it has to be entered in the box which states ‘Enter Your Promo code’, enter your promotion code and click the REDEEM button .